Client Policy

1. Booking and Retainer

• Your date is reserved only after signed contract and 25% non-refundable retainer.
• No dates are held without retainer payment.
• Remaining balance is due no later than 7 days before the event date unless stated otherwise in contract.

2. Rescheduling and Cancellation

• One reschedule is allowed when written notice is provided and the new date is available.
• Retainer remains non-refundable, but may transfer to a new date once within 6 months.
• Client cancellations after booking forfeit the retainer.

3. Coverage Scope

• Coverage time, locations, and deliverables are defined in each signed contract.
• Yared Studio leads one medium at a time (photo or video) to maintain quality.
• If both photo and video are requested, trusted partner coverage may be coordinated.

4. Delivery Timeline

• Preview images are typically sent within a few days when possible.
• Final gallery delivery windows vary by event type and season and are confirmed in contract.
• All delivered files are high-resolution and suitable for personal printing and sharing.

5. Usage Rights

• Clients receive personal-use rights for delivered files.
• Commercial, paid publication, or resale usage requires written permission.
• Yared Studio retains copyright unless explicitly transferred in writing.

6. Travel and Timing

• DMV-area travel is included for most standard sessions and event coverage.
• Extended travel outside the DMV, parking, tolls, and permit fees may apply for select venues.
• Because of weekday work schedule, most portrait sessions are booked for weekday evenings and weekends.
• Wedding and event dates are prioritized and scheduled based on coverage timeline and availability.

7. Communication

• Primary contact: hello@yaredstudio.com
• Booking inbox backup: inquiries@yaredstudio.com
• Typical response time is within 24 hours on business days.
• Urgent timeline updates should be sent by email and text if contact number was provided.